Salesforce Clouds & Solutions

With the Service Cloud platform, you can embed customer support into your existing mobile apps and websites. Agents can also monitor a customer’s needs and respond in whatever channel the customer feels comfortable using, including phone, email, SMS, and even Twitter or Facebook.

Automatically route cases to the right agent, at the right time. Then put all the customer information your agents need at their fingertips, all in one screen—the Service Console.

The Service Cloud platform gives every agent a 360-degree customer view from a single screen on the Service Console. Agents can deliver intelligent service, because they can see everything from service history to previous customer sales.

360-degree visibility into clients’ financial profiles puts your customer at the centre of every interaction.

A richer context helps personal bankers understand who their customers are, what financial products they have, and what they can use to achieve their life goals.

Insight into a client’s family wealth ecosystem helps advisors grow their book of business across multiple networks.

New productivity tools help advisors and personal bankers work faster and smarter than ever.

From the time they learn about a lead, until they close the deal, sales reps can record everything that matters in Sales Cloud, and use smart rules to automatically prioritise and route leads for the best possible outcome.

With Sales Cloud’s advanced features, like the Sales Path and the Salesforce Mobile App, you can be sure that your sales teams don’t miss a beat.

With Sales Cloud you can automate all the mundane, repetitive work of your sales processes, and even track your emails so there are no gaps in your records.

Salesforce Service Cloud and Sales Cloud are  built on the same platform, giving sales, service, and the entire organisation a 360-degree view of each customer.

Marketing Cloud comes with a host of products, like Mobile Studio and Journey Builder, to make the work of digital marketers more efficient and effective. And you can select to use only the products that meet your needs.

Engage with your audience through their preferred channel. With Marketing Cloud you can create campaigns across channels, including email, mobile, social, advertising, and the web.

If you sell  through large partner networks, such as franchisees or financial advisors, Distributed Marketing from Salesforce makes it simple to deliver consistent experiences across partner networks.

By building your experience on the Salesforce Platform, you can integrate various Salesforce features seamlessly into your experience.

With Experience Cloud, you can create multiple experiences in your Salesforce org, so you can tailor them to different types of customers and customer needs. Your customers become empowered and engaged.

With Experience Cloud’s Partner Central template, it’s easy to offer your partners the best of Salesforce and add extra features just for them.

With Loyalty Management, you develop a 360 view of your members that enables personalisation at scale and builds loyalty throughout the customer journey across touchpoints.

Whether you are a B2C or B2B company, Salesforce Loyalty Management lets you configure programmes to meet the needs of your business and your customers.

Loyalty Management allows you to create lasting loyalty by meeting customers where they are with personalised rewards, benefits, and experiences they can redeem online or in-store.

With API-led connectivity, logic is distilled into its constituent parts — which means that logic can be reused across different applications. This increases productivity, prevents duplication efforts, and allows developers to build on each other’s work.

With API-led connectivity, comes reuse and productivity. Every API is a reusable component accelerating subsequent developments. This allows faster time-to-market and project launches.

Another advantage of API-led connectivity is reduced integration costs, as a result of reuse. This translates to lower maintenance and operational expenses.